Return & Exchange
All returns must be requested within 14 days of receipt of your order. Products must be returned to us within 3 days of the request and in a re-saleable condition so that we can process the return. All returned products must be unused and in their original packaging with garment tags and any other security devices or seals still attached and in tact. Failure to do so may result in your refund or exchange being refused.
If you have benefited from free delivery Mintapple reserve the right to refund the cost of your products minus any delivery costs we have incurred in sending the products out to you.
If you have paid for delivery Mintapple reserve the right to refund the cost of your products minus any additional delivery costs we have incurred in sending the products out to you. An invoice for this is available if you require.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. End of line products or clearance items are also non-refundable.
All custom built pieces are subject to a non refund policy. This includes all products & invoices stating. We will however in certain situations depending on condition of return & level of customisation offer store credit.
We only replace items if they are defective or damaged. All exchanges must be requested within 7 days of receipt of your order. Products must be returned to us within 7 days of the request so that we can process the exchange. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. If an exchange is agreed postage of the unwanted item will be paid by you, the customer and also delivery of the new product to yourself will be paid by you, the customer.
To return your product, you should mail your product to: 31 Rounds Road Worcester GB WR5 1SU but only when you have received a confirmation email to do so.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We require returns & exchanges to be sent back via recorded delivery with signature with a tracking number for reference.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Updated - 09/01/17 ( returns deadline extended )